Refund policy

We want you to love your squishy! If something isn't right, we're here to help.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused and in their original condition. Because our products ship internationally, we are unable to accept physical returns — instead, we will issue a refund or replacement.

Damaged or Incorrect Items If your item arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery at Squishyspecialty@yahoo.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.

Order Cancellations Orders can be cancelled within 24 hours of purchase. After that, your order may already be in processing and we cannot guarantee cancellation.

Refunds Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Contact Us Email: Squishyspecialty@yahoo.com